This simple chart shows how our team was growing through the years, as well as their seniority.
While the refund rate of a company clearly shows customer satisfaction, the team members seniority clearly shows employees satisfaction. Both are definitely related - it is quite hard to have happy customers when the people responsible for that do not like their job.
Some might say that employee turnaround is healthy for an organization, as new people can bring new ideas. Whether you would prefer "routine" over "new ideas" might be a hard choice to make. So far, the "routine way" at ICDSoft works flawlessly.